Support
Warpling Support
Write to support@bytehavenstudios.com. Include your phone model, your console, and the server address, and what the app said.
Before you write in
My console doesn't see the LAN world. Open Not showing up? on the Connect screen while a session is running. It checks the four things that actually cause this — your phone's Wi-Fi and subnet, the address you typed, whether the target server answers, and whether any console has pinged yet — and names the one to fix.
The usual causes, in order: the console is on a different Wi-Fi network (or on Ethernet on a different subnet); the phone is on a VPN; the router has client isolation / "AP isolation" turned on; or the console simply hasn't opened Play → Friends yet.
If your server is on a different game version from your console, the console may not list the world at all. Open More options on the Connect screen and set Advertised version to the version the server reports; Not showing up? tells you when this is the cause.
It says the server isn't answering, but I can join it on my phone. If you are on the same network the server runs on, its public address often can't be reached from inside. Warpling offers you the local address when it spots the server on your Wi-Fi — take it.
Nintendo Switch. Switch does not join servers this way. Warpling says so on the first screen; it is not a bug and there is no setting that changes it.
The game moved me, then I was back at the menu. The server most likely turned the console away, and the phone never hears why. The usual reasons, most likely first: the server doesn't take your console's game version; a whitelist, a full server or a ban; multiplayer is off on the console's account (on a child account, that's a parent's setting); no online subscription on the console; or the server doesn't accept players sent on from another world. Check the server's website for its version and whitelist, and the account's multiplayer setting.
For server owners
I want players to find my server without typing the address. Use the Server Kit to make a QR code for your server, plus embeds for your site or Discord. A player scans the code with their phone's camera and Warpling opens with your server filled in. The code carries the address in a form anyone can read, so post it only where you would post the address itself.
Known limits
- One console at a time per session.
- The phone must stay on the same Wi-Fi until the console has been handed over; after that you can put it away.
Privacy
Warpling has no account, no analytics and no advertising SDK, and the status pings it sends to servers carry nothing about you. The only thing it ever sends us is a message you write in Settings → Send feedback (version 1.0.6 on Android): what you typed, an optional reply email, and the app version, Android version, phone model and language, sent only when you tap Send. It reaches our own support inbox, is not shared or sold, and is kept for up to 90 days; write to support@bytehavenstudios.com to have it deleted. Full policy: warpling.bytehavenstudios.com/privacy.
Not an official Minecraft product. Not approved by or associated with Mojang or Microsoft.